Help: Why Can I not Invite a New Member to my SciNote Account?

If you cannot add a new member in SciNote, check four things: whether you have a Premium account, whether you are an Organization Administrator, whether you have an open member spot, and whether you pressed the space bar after entering the email address.

Do you have a premium account?

If you have a Free SciNote account, you cannot add a new member. Although you can invite colleagues to create their own free account.

Are you an Organization Administrator?

Only Organization Administrators have the ability to add new members.

Do you have an open spot?

• To view how many spots are filled, navigate to the Subscription Plan tab under settings.
• If you would like to add more spots, email your Customer Success Manager or support@scinote.net.

Did you hit the space bar?

If you have confirmed all of the above, make sure you press the space bar after entering a colleague's email address in the "Invite new members" pop-out. See How do I invite people to my SciNote organization? for step-by-step instructions on adding a new member.

• Do you have a premium account? 
  • If you have a Free SciNote account, you cannot add a new member. Although you can invite colleagues to create their own free site. 

• Are you an Organization Administrator? 
  • Only Organization Administrators have the ability to add new members. 
• Do you have an open spot? 
  • To view how many spots are filled, navigate to the Subscription Plan tab under settings. 
  • If you would like to add more spots, email your Customer Success  Manager or support@scinote.net
• Did you hit the space bar?
  • If you answered yes to the questions above, make sure you are hitting the space bar after entering a colleague's email address in the "Invite new members" pop-out. 
  • This article goes into detail on how to add a new member. 

Have more questions? Reach out to us at support@scinote.net. For more information about the Premium plans, please request a quote.