--- title: Why didn't I receive a confirmation email when I created an account? description: Email confirmations are sent to users who sign up for Free SciNote at my.scinote.net --- [Skip to content](https://knowledgebase.scinote.net/en/knowledge/why-didnt-i-receive-a-confirmation-email-when-i-created-an-account#main-content) English Show submenu for translations [Leave us a message](https://knowledgebase.scinote.net/en/knowledge/kb-tickets/new?hsLang=en) ![SciNote\_logo\_color\_2023.png\]](https://knowledgebase.scinote.net/hs-fs/hubfs/SciNote_logo_color_2023.png?height=40&name=SciNote_logo_color_2023.png) Open main navigation Close main navigation - English Show submenu for translations - [Leave us a message](https://knowledgebase.scinote.net/en/knowledge/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Customer Support](https://knowledgebase.scinote.net/en/knowledge?hsLang=en) 2. [Account Settings and Management](https://knowledgebase.scinote.net/en/knowledge/account-settings-and-management?hsLang=en) 3. [Account settings and preferences](https://knowledgebase.scinote.net/en/knowledge/account-settings-and-management?hsLang=en#account-settings-and-preferences) # Why didn't I receive a confirmation email when I created an account? ## Email confirmations are sent to users who sign up for Free SciNote at my.scinote.net The **reasons why you have not received your SciNote** a confirmation email might be the following: 1. You have typed in the **incorrect email** address 2. Your confirmation email has been sent to the **Spam folder** 3. Your University's **firewall** prevented the email delivery 4. Your **antivirus** program prevented the email delivery 5. You are located in **China** ## Suggested solutions 1. Create a [**free SciNote account**](https://scinote.net/sign-up/) once more with the correct email address. 2. Check your Spam or Junk folder for an email from support@scinote.net. If found, mark it as 'Not Spam' to ensure future emails are delivered to your inbox. 3. Your University's [firewall](https://en.wikipedia.org/wiki/Firewall_(computing)) might have blocked this email from being delivered. Try signing up on a **different internet network** (e.g., mobile data or a home Wi-Fi connection) to see if the issue persists. If it is possible, you can also try to create a SciNote account with another email that doesn't have the university's domain. 4. Some antivirus programs can interfere with the delivery of your emails. In order to avoid this problem, add the SciNote domain [https://my.scinote.net](https://my.scinote.net/) to the **Exception Site List** in your antivirus program. In case you are using one of the mentioned antivirus programs below, follow the links to see the instructions on how to add the SciNote domain to the Exception Site List:  - [Malwarebytes](https://www.malwarebytes.com/support/guides/mbam-legacy/WebExclusions.html) - [AVG antivirus program](https://support.avg.com/SupportArticleView?l=en&urlName=How-to-exclude-file-folder-or-website-from-AVG-scanning) 5. [Google.com](http://google.com/) is unfortunately blocked by **Chinese Government's firewall (GFW)**, meaning Chinese users cannot access any [google.com/\*](http://google.com/*) resources, including the reCAPTCHA verification on our sign-up webpage. You could try to access SciNote using proxy or VPN or contact us at [support@scinote.net](mailto:support@scinote.net) to create an account on your behalf. If none of the workarounds resolve the issue, please reach out to our team for further assistance at support@scinote.net \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ If you have any additional questions, please, do not hesitate to contact us at [**support@scinote.net**](mailto:support@scinote.net). 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