If you lost your password you can autonomously request a new one.
First, make sure you are on the correct SciNote instance. Your organization has a unique URL (company.scinote.net). Next, make sure you are using the correct email address to log in, usually your work email.
From the homepage:
- Click on Forgot your password
- Enter your registered email address
- Hit the Reset password button to receive the email with the link to reset your password
- Once you received the email, follow the link and reset the password
If you are a Premium SciNote user, you can contact your Organization Administrators. They have the ability to manually reset the password for you. Also, in this case, you will receive an email with a link to reset your password.
In both cases, you will receive an email to the registered email address with the password reset link. Click the link and reset the password.
If you don`t see the email in your Inbox, please check your spam folder.
If you have any additional questions, please, do not hesitate to contact us at support@scinote.net. For more information about the Premium plans, please request a quote.