--- title: How to collect web browser logs for troubleshooting SciNote errors description: This article explains how to gather some technical data that can help our Support team with effective issue resolution. --- [Skip to content](https://knowledgebase.scinote.net/en/knowledge/how-to-collect-logs-for-troubleshooting#main-content) English Show submenu for translations [Leave us a message](https://knowledgebase.scinote.net/en/knowledge/kb-tickets/new?hsLang=en) ![SciNote\_logo\_color\_2023.png\]](https://knowledgebase.scinote.net/hs-fs/hubfs/SciNote_logo_color_2023.png?height=40&name=SciNote_logo_color_2023.png) Open main navigation Close main navigation - English Show submenu for translations - [Leave us a message](https://knowledgebase.scinote.net/en/knowledge/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Customer Support](https://knowledgebase.scinote.net/en/knowledge?hsLang=en) 2. [Using SciNote](https://knowledgebase.scinote.net/en/knowledge/using-scinote?hsLang=en) 3. [General](https://knowledgebase.scinote.net/en/knowledge/using-scinote?hsLang=en#general) # How to collect web browser logs for troubleshooting SciNote errors ## This article explains how to gather some technical data that can help our Support team with effective issue resolution. At times when troubleshooting rare or unique issues, gathering specific details is crucial for resolving the problem effectively. In such instances, we may kindly request your assistance in providing comprehensive information regarding the error you're encountering. Here's a helpful checklist of details that will greatly assist us in pinpointing and resolving the issue: 1. **ID** of the Project/Experiment/Task/Inventory where you encountered an error 1. e.g., TA231, PR13, IN651 2. **Username** of the user that ran into an error 1. The name and email address linked to your SciNote user record 3. **Time Stamp** (down to the minute) of when the issue happened 1. e.g., the error occurred on 12/13/2024 at 09:42 4. **Screenshots** (or video capture) of the error and any steps that you take (before/after) to replicate the issue within SciNote 5. **Browser information** (Chrome/Firefox/Safari) and **OS** (Windows, MacOS) 1. Identify the web browser & operating system (OS) you use to access SciNote 6. **Web Browser logs** (see section below to learn how to collect browser logs) ### How to collect browser logs Browser logs show us some communication between your web browser and the SciNote server.  With logs you provide, we can see any errors that show us what might be causing the issue. ![](https://play.vidyard.com/s7nwAMWQb8HWNQogvXggNq.jpg)   The Console (your browser Dev Tools) starts capturing data only after it is activated so **it is important to have it open** **before** you start replicating the issue in SciNote. \*The most useful format to send in your browser logs is a **video recording** of your Console and the steps you take to recreate the error you see in SciNote. [Watch this example video of how to collect browser logs in Google Chrome](https://share.vidyard.com/watch/bvjpZbAzyT1qg9eMHV9b4A?) ### Instructions for Collecting Logs for each Web Browser #### Mozilla Firefox: 1. Open browser console by navigating to ![](https://knowledgebase.scinote.net/hs-fs/hubfs/image-png-Mar-26-2024-09-50-16-8433-AM.png?width=26&height=23&name=image-png-Mar-26-2024-09-50-16-8433-AM.png)**Menu button** and clicking on **More tools** and then opening **Web Developer Tools**. (You can also use keyboard shortcut by holding down **Ctrl+Shift** and then pressing letter **i**.) 2. When (after) the console windows is open, then start your video recording and try to **replicate** the steps that bring you up to the issue in SciNote. Console logs should be now gathered in the background. 3. Navigate to the **Console** tab in the console window and provide us a video/screenshot of the logs: 1. [![](https://knowledgebase.scinote.net/hs-fs/hubfs/image-png-Mar-26-2024-10-10-54-0385-AM.png?width=670&height=175&name=image-png-Mar-26-2024-10-10-54-0385-AM.png)](https://knowledgebase.scinote.net/hubfs/image-png-Mar-26-2024-10-10-54-0385-AM.png?hsLang=en) 4. Navigate to the **Network** tab in the console window and provide us a video/screenshot of the logs. You can also resize the window to capture as many logs in the screenshot as you can. 1. [![](https://knowledgebase.scinote.net/hs-fs/hubfs/image-png-Mar-26-2024-10-03-17-7966-AM.png?width=648&height=187&name=image-png-Mar-26-2024-10-03-17-7966-AM.png)](https://knowledgebase.scinote.net/hubfs/image-png-Mar-26-2024-10-03-17-7966-AM.png?hsLang=en) #### Google Chrome: 1. Open browser console by navigating to ![](https://knowledgebase.scinote.net/hs-fs/hubfs/image-png-Mar-26-2024-10-07-46-3260-AM.png?width=29&height=28&name=image-png-Mar-26-2024-10-07-46-3260-AM.png)**Menu button** and clicking on **More tools** and then opening **Developer Tools**. (You can also use keyboard shortcut by holding down **Ctrl+Shift** and then pressing letter **i**.) 2. When (after) the console windows is open, then start your video recording and try to **replicate** the steps that bring you up to the issue in SciNote. Console logs should be now gathered in the background. 3. Navigate to the **Console** tab in the console window and provide us a video/screenshot of the logs: [![](https://knowledgebase.scinote.net/hs-fs/hubfs/image-png-Mar-26-2024-10-11-50-5949-AM.png?width=456&height=684&name=image-png-Mar-26-2024-10-11-50-5949-AM.png)](https://knowledgebase.scinote.net/hubfs/image-png-Mar-26-2024-10-11-50-5949-AM.png?hsLang=en) 4. Navigate to the **Network** tab in the console window and provide us a video/screenshot of the logs. You can also resize the window to capture as many logs in the screenshot as you can. [![](https://knowledgebase.scinote.net/hs-fs/hubfs/image-png-Mar-26-2024-10-09-47-5154-AM.png?width=449&height=634&name=image-png-Mar-26-2024-10-09-47-5154-AM.png)](https://knowledgebase.scinote.net/hubfs/image-png-Mar-26-2024-10-09-47-5154-AM.png?hsLang=en) #### Safari: 1. If you don’t see the Develop menu in your Safari [menu bar](https://support.apple.com/guide/safari/aside/glos33eb8abd/18.0/mac/15.0), choose Safari \> Settings, click Advanced, then select “Show features for web developers.” 1. [![Safari Developer Tools](https://knowledgebase.scinote.net/hs-fs/hubfs/Safari%20Developer%20Tools.jpg?width=670&height=513&name=Safari%20Developer%20Tools.jpg)](https://knowledgebase.scinote.net/hubfs/Safari%20Developer%20Tools.jpg?hsLang=en) 2. At the top of your Safari browser, over the developer console by navigating to **Develop** and clicking on **Show Web Inspector** (You can also use keyboard shortcut by holding down **Option+Command** and then pressing letter **i**.) [![](https://knowledgebase.scinote.net/hs-fs/hubfs/Safari%20Dev%20Tool%20Window%20Shortcut-jpg.jpeg?width=57&height=30&name=Safari%20Dev%20Tool%20Window%20Shortcut-jpg.jpeg)](https://knowledgebase.scinote.net/hubfs/Safari%20Dev%20Tool%20Window%20Shortcut-jpg.jpeg?hsLang=en) 1. [![Safari Web Inspector](https://knowledgebase.scinote.net/hs-fs/hubfs/Safari%20Web%20Inspector.jpg?width=485&height=397&name=Safari%20Web%20Inspector.jpg)](https://knowledgebase.scinote.net/hubfs/Safari%20Web%20Inspector.jpg?hsLang=en) 3. When (after) the console windows is open, then start your video recording and try to **replicate** the steps that bring you up to the issue in SciNote. Console logs should be now gathered in the background. 4. Navigate to the **Console** tab in the console window and provide us a video/screenshot of the logs:[![Safari Dev Tools Console Tab](https://knowledgebase.scinote.net/hs-fs/hubfs/Safari%20Dev%20Tools%20Console%20Tab.jpg?width=670&height=263&name=Safari%20Dev%20Tools%20Console%20Tab.jpg)](https://knowledgebase.scinote.net/hubfs/Safari%20Dev%20Tools%20Console%20Tab.jpg?hsLang=en) 5. Navigate to the **Network** tab in the console window and provide us a video/screenshot of the logs. You can also resize the window to capture as many logs in the screenshot as you can. [![Safari Dev Tools Network Tab](https://knowledgebase.scinote.net/hs-fs/hubfs/Safari%20Dev%20Tools%20Network%20Tab.jpg?width=648&height=246&name=Safari%20Dev%20Tools%20Network%20Tab.jpg)](https://knowledgebase.scinote.net/hubfs/Safari%20Dev%20Tools%20Network%20Tab.jpg?hsLang=en) #### Microsoft Edge: 1. Open browser console by navigating to [![Edge browser console](https://knowledgebase.scinote.net/hs-fs/hubfs/Edge%20browser%20console.png?width=29&height=23&name=Edge%20browser%20console.png)](https://knowledgebase.scinote.net/hubfs/Edge%20browser%20console.png?hsLang=en)**Menu button** in the upper righthand corner and clicking on **More tools** and then opening **Developer Tools**. (You can also use keyboard shortcut by holding down **Ctrl+Shift** and then pressing letter **i**.) 2. When (after) the console windows is open, then start your video recording and try to **replicate** the steps that bring you up to the issue in SciNote. Console logs should be now gathered in the background. 3. Navigate to the **Console** tab in the console window and provide us a video/screenshot of the logs: 1. [![Edge Dev Tools Console Tab](https://knowledgebase.scinote.net/hs-fs/hubfs/Edge%20Dev%20Tools%20Console%20Tab.jpg?width=460&height=689&name=Edge%20Dev%20Tools%20Console%20Tab.jpg)](https://knowledgebase.scinote.net/hubfs/Edge%20Dev%20Tools%20Console%20Tab.jpg?hsLang=en) 4. Navigate to the **Network** tab in the console window and provide us a video/screenshot of the logs. You can also resize the window to capture as many logs in the screenshot as you can.[![Edge Dev Tools Network Tab](https://knowledgebase.scinote.net/hs-fs/hubfs/Edge%20Dev%20Tools%20Network%20Tab.jpg?width=471&height=703&name=Edge%20Dev%20Tools%20Network%20Tab.jpg)](https://knowledgebase.scinote.net/hubfs/Edge%20Dev%20Tools%20Network%20Tab.jpg?hsLang=en) ---   - [Getting Started](https://knowledgebase.scinote.net/en/knowledge/getting-started?hsLang=en#main-content) - [First Steps](https://knowledgebase.scinote.net/en/knowledge/getting-started?hsLang=en#first-steps) - [How to get most out of SciNote](https://knowledgebase.scinote.net/en/knowledge/getting-started?hsLang=en#how-to-get-most-out-of-scinote) - [Using SciNote](https://knowledgebase.scinote.net/en/knowledge/using-scinote?hsLang=en#main-content) - [General](https://knowledgebase.scinote.net/en/knowledge/using-scinote?hsLang=en#general) - [Protocols](https://knowledgebase.scinote.net/en/knowledge/using-scinote?hsLang=en#protocols) - [Experiments](https://knowledgebase.scinote.net/en/knowledge/using-scinote?hsLang=en#experiments) - [Tasks and workflows](https://knowledgebase.scinote.net/en/knowledge/using-scinote?hsLang=en#tasks-and-workflows) - [Inventory](https://knowledgebase.scinote.net/en/knowledge/using-scinote?hsLang=en#inventory) - [App](https://knowledgebase.scinote.net/en/knowledge/using-scinote?hsLang=en#app) - [Frequently Asked Questions](https://knowledgebase.scinote.net/en/knowledge/frequently-asked-questions?hsLang=en#main-content) - [Troubleshooting](https://knowledgebase.scinote.net/en/knowledge/frequently-asked-questions?hsLang=en#troubleshooting) - [General](https://knowledgebase.scinote.net/en/knowledge/frequently-asked-questions?hsLang=en#general) - [Self-Guided Learning](https://knowledgebase.scinote.net/en/knowledge/self-guided-learning?hsLang=en#main-content) - [Courses](https://knowledgebase.scinote.net/en/knowledge/self-guided-learning?hsLang=en#courses) - [Video Tutorials](https://knowledgebase.scinote.net/en/knowledge/self-guided-learning?hsLang=en#video-tutorials) - [In-app Guides](https://knowledgebase.scinote.net/en/knowledge/self-guided-learning?hsLang=en#in-app-guides) - [Account Settings and Management](https://knowledgebase.scinote.net/en/knowledge/account-settings-and-management?hsLang=en#main-content) - [Account settings and preferences](https://knowledgebase.scinote.net/en/knowledge/account-settings-and-management?hsLang=en#account-settings-and-preferences) - [Organization and Workspace settings](https://knowledgebase.scinote.net/en/knowledge/account-settings-and-management?hsLang=en#organization-and-workspace-settings) - [Users and permissions](https://knowledgebase.scinote.net/en/knowledge/account-settings-and-management?hsLang=en#users-and-permissions) - [Referrals](https://knowledgebase.scinote.net/en/knowledge/account-settings-and-management?hsLang=en#referrals) - [Installations and Integrations](https://knowledgebase.scinote.net/en/knowledge/installations-and-integrations?hsLang=en#main-content) - [Hosting and local installation](https://knowledgebase.scinote.net/en/knowledge/installations-and-integrations?hsLang=en#hosting-and-local-installation) - [Integrations](https://knowledgebase.scinote.net/en/knowledge/installations-and-integrations?hsLang=en#integrations) - [Technical specifications and programming](https://knowledgebase.scinote.net/en/knowledge/installations-and-integrations?hsLang=en#technical-specifications-and-programming) - [Privacy and Data Security](https://knowledgebase.scinote.net/en/knowledge/privacy-and-data-security?hsLang=en#main-content) - [Account access](https://knowledgebase.scinote.net/en/knowledge/privacy-and-data-security?hsLang=en#account-access) - [Activity log and data traceability](https://knowledgebase.scinote.net/en/knowledge/privacy-and-data-security?hsLang=en#activity-log-and-data-traceability) - [Data security](https://knowledgebase.scinote.net/en/knowledge/privacy-and-data-security?hsLang=en#data-security) - [Billing and Pricing](https://knowledgebase.scinote.net/en/knowledge/billing-and-pricing?hsLang=en#main-content) - [Subscription and billing](https://knowledgebase.scinote.net/en/knowledge/billing-and-pricing?hsLang=en#subscription-and-billing) - [Default HubSpot Blog](https://scinote-3850750.hs-sites.com/blog) [![Chill listening crop-3](https://knowledgebase.scinote.net/hs-fs/hubfs/SciNote-Logo-2018-1024x203-1.png?width=151&height=30&name=SciNote-Logo-2018-1024x203-1.png "Chill listening crop-3")](https://www.scinote.net/) Customer Support Copyright © 2026, SCINOTE LLC