Why can't I log in?

Please see the points below, explaining why you might be experiencing issues logging into your SciNote Premium account.

1. The issue is most likely due to the wrong URL address. Please make sure you and your team are using your own Premium URL (company.scinote.net). Please see the screenshot below to see an example of a URL.


2. If the URL is correct, then please check what browser you are using. SciNote supports Chrome, Firefox, and Safari. If others are used, you might experience some issues with our software.



If none of the above seems to solve your issue with logging in, please reach out to us at support@scinote.net, and send us a print screen (i.e. a full screenshot) for easier troubleshooting.